Helpful answers

At Extended Family Medical Transportation LLC, we know that arranging dependable medical transport for yourself or a loved one comes with important questions. Whether you are coordinating rides to daily support programs or scheduling upcoming hospital visits in the greater Virginia area, we are here to make the process completely transparent and stress-free.

Frequently asked questions

Find quick answers to common questions about scheduling, passenger policies, and safety protocols for our non-emergency medical transportation services across Virginia areas.

How much advance notice is required to book a trip?

We recommend booking at least 24 to 48 hours in advance to guarantee your preferred time slot. However, we do our best to accommodate short-notice requests based on driver and vehicle availability throughout Virginia.

What types of appointments do you transport passengers to?

We specialize in safe transportation to day support programs, doctor appointments, outpatient procedures, dialysis, physical therapy, and hospital discharge visits. To read full details about the trips we support, visit our services section.

Can a family member, caregiver, or aid ride along?

Yes. We welcome one family member, personal care assistant, or caregiver to accompany the rider at no additional charge, provided space is confirmed when booking the reservation.

What payment methods and insurance coverage do you accept?

We accept private pay, major credit cards, and work with select waiver programs and healthcare partnerships. For comprehensive pricing and coverage details, please check our rates and coverage details.

What safety and hygiene standards do your drivers follow?

All drivers undergo background checks, defensive driving evaluations, and first aid training. Vehicles undergo routine safety inspections and are cleaned thoroughly between trips. For deeper insight into our vehicle fleet, explore our dedicated vehicle standards.

What areas within Virginia do you serve?

We proudly serve Norfolk, Virginia, and surrounding communities in Hampton,Newport News, transporting clients safely to local clinics, regional medical centers, and community day programs.

What happens if a medical appointment runs late?

We understand healthcare appointments can be unpredictable. Simply contact our dispatch as soon as you anticipate a delay, and our team will adjust the pickup schedule to ensure you are never stranded.

How do I cancel or reschedule a scheduled ride?

You can modify or cancel a scheduled trip by calling our dispatch team at least 12 hours prior to the pickup time to avoid any cancellation fees.

Ready to arrange your ride?

Explore our complete transportation options and find the right support for your next clinic appointment or day program trip in Virigina.

Create Your Own Website With Webador